North Richmond Vet Hospital

My first visit to the new build…. This is state of the art and a lot of thought has been put into it… congratulations and the staff are delightful… both on the phone and in person. This is such a big improvement to the previous surgery…. The waiting room is spacious and there are lots of consult rooms too. Michelle, Karen and all the vets and nurses at this practice…. I bet you love this place as much as the clients do!

Today was a sad day for us. It was time to assist our little girl to cross the rainbow bridge. We contacted our local vet (greencross) and advised of our girls condition, basically end of life. We were informed that the earliest they could see her was 6 days away, although she was at that stage. So we shopped around and had heard great reviews about north Richmond vets. We called out of desperation to help our girl. We called and were greeted with the kindest person, Jess. We explained our situation and advised we were a new customer, after explaining the symptoms, Jess advised they would like to see her immediately and said we will have a vet on standby. We arrived approx 40min after the phone call, Jess recognised us before we introduced who we were and immediately directed us to a room. Sadly Chloe’s condition was not treatable and euthanasia was the best option. We went with the advice given. As a first time customer we were treated like a long term customer. All the staff from reception, The Doctor and Vet nurse were amazing. From both of us Roger and Michael we cannot thank you enough for what you did for us today. You have gained us as new customers as well as 3 fury companions. Anybody looking for genuine care for your pets, North Richmond Vet Hospital is where you need to be. Greencross you have a lot to answer for. Loving parents of Chloe, Roger and Michael

My experience for the first time here was exceptional. They managed to squeeze me in on the day and brought my file over from another vet. When I arrived I was brought in pretty much right on time! The veterinarians I dealt with were super helpful and non judgemental. They offered lots of suggestions for making my senior dog more comfortable, and they didn't force me into any particular decision. They answered all my questions super clearly so I could understand and make well informed decisions. I will definitely return! Thank you! 🖤

Decided to get a second opinion when I was basically left no option but to put my dog of almost 16 years down and I’m SO glad I did. The North Richmond vet who saw my girl was understanding and so helpful in giving the best options for her. They were able to do day surgery on the same day as my appointment, took excellent care of her, helped me when I needed advice about the medication that evening and the price was 1/5 of what I was previously quoted (they only did what was needed and what would be most worthwhile for my dog given her old age). I’m so grateful for the team at North Richmond vets. All interactions I had and observed while there were so caring. I’m so grateful I still have my little girl and I will definitely be bringing her back here for any future appointments.

Absolutely amazing. Went above and beyond for our girl and babies today. Took us in with little notice, helped us in any way, supported us through the good and the bad, guided us through everything with open arms. So welcoming and let us be involved. Highly recommend going here. (We travelled 2 hours worth the travel) Thankyou to Jess for being so compassionate. To Michelle for the amazing advice and being there for us and taking the time for my daughter as well. Thankyou to everyone else that helped my baby and her babies today. We appreciate all of you!

Extremely disappointed with the treatment we received today. My Nan asked me to go with her for emotional support as her very old pup seems to be deteriorating and she didn’t know what to expect. The vet who saw her said she was not in much pain, just needed some antibiotics and arthritis injections to assist her. He also mentioned she may have a disease which is causing her stomach to be inflamed so recommended bloods be ran. All this should have been around $530 and the bloods were not essential, but my Nan asked to go ahead to make sure she was getting the care she needed. Nan is on the pension and has next to no savings so I was assisting her paying today. 2 hours later(!!) we are told her blood has too high a fat content in it, so they could NOT run the bloods there, but they could “send them away” for testing elsewhere but that would cost more. My Nan decided she would not do that and instead move forward with injections and antibiotics today. I go to pay her bill expecting it to be $200 or so less as the bloods were not ran but I was told we still must pay for the bloods even though they could not run them. I asked how when we were told they couldnt run them, and we would have to send her blood elsewhere to get results. The vet wouldn’t come out and explain why to me, instead made the receptionist give a made up reason. Walked out spending $550 which was more than quoted, 5 single tablets of antibiotics and no results!! Absolute joke. Taking advantage of vulnerable people and not caring.